Ring Size Policy
- If you input a different ring size in the cart notes, we will resize for you. If you return the item, you will receive $45 less than your purchase price. Sizing costs us time and money, and we are happy to do the sizing originally at no additional cost. If we resize, and you return it, we have customized it to you, and will require payment for doing so. You pay to return it back to us, with insurance. Please return your piece to the address on your shipping label right away so that we receive it within this time frame. Ring must be returned in the same exact unworn and unchanged condition that you received it to receive a refund.
- If your ring was not resized by us, you will received 100% of your purchase price back, minus your shipping fee. You pay to return it back to us, with insurance. Please return your piece to the address on your shipping label right away so that we receive it within this time frame. Ring must be returned in the same exact unworn and unchanged condition, with tag attached, to receive a refund.
ReturnsReturns are accepted within 10 days from receiving your piece. Please return it to the return address on the label, with original tag still attached, unworn.
Sometimes the piece is not just right but you love our company, and would like us to pick out something else. Please inform us within 5 days from receiving your piece. You will need to return it with original tags, unworn, and undamaged to be elligable for an exchange. Ring sizing policy applies.
Warranty InformationThe not-so-fine fine print
These antique and vintage pieces are not our work. Due to this, you must think on the fact that you are not purchasing from the company that made the piece. When you purchase vintage pieces, the work is often very old or well worn, and done by craftsmen with skills and specialized tools that may no longer be available. We will take your piece to master craftsmen to the famous Jeweler's Row in Philadelphia, Pennsylvania for any specialized repair work. These folks have laser welders, steady hands, 50+ years of experience, and large equipment that we do not have. We have relationships with them, and we trust them with antique pieces. That being said, we must warn you that if the masters say it cannot be done, we are at the mercy of their sage words.
Because these are antiques, our Evergwen warranty is not a 100% promise that all can be fixed to perfection, but our warranty is a 100% promise that we will do all that we CAN do. We hope you can also embrace the love for these hand selected, well loved relics of old. Please consider purchasing Midwinter Co. unique and modern fresh jewelry if antiques are not ideal.
- Purchases under $1,000 - $1,999.99
- Purchases $2,000 - 4,999
- Purchases $5,000 and over